Everything you need to build immersive customer experiences

A powerful Zendesk integration that houses all relevant conversations in one place, and turns every call into a marketable opportunity.

Trusted by brands of all shapes and sizes
Cloud PBX

Nautilus Talk offers a premier calling experience that’s built into the Zendesk platform. Click and access this feature anywhere inside the app.

Interactive Voice Response (IVR)

Create interactive calling experiences that allow for self-service options, which in turn creates customer deflections to maximize your team’s efficiency.

Time Conditions

Set pre-recorded messages to play on your IVR to reflect your hours of operations. I.e. office hours, holiday hours, etc.

Call Forwarding

Allow calls to be forward to your external phone number when you’re out and about.

Voicemail

Leave customers the option of leaving you recorded messags you can listen to when you get back to work.

Call Routing

Assign calls to assigned team members based on their given skill sets.

Music on Hold

Choose which tunes play while a customer is on hold.

Call Queue

Allow for customers to be placed in a sequenced queue while they wait for an available agent to help out.

Call Logs

Supervisors can receive daily updates on their call logs via email or the client portal.

Plug-and-play setup

Say goodbye to astronomical integration fees. Nautilus Talk is readily available on the Zendesk marketplace where you can install with just a few clicks.

Call Recording

Every call made on Nautilus Talk is instantly backed up and recorded to our data servers, where they are stored for free for 90 days. Extended storage plans available upon request.

Number porting

Retain your existing phone numbers, building trust and continuity with your clients, while enjoying the benefits of improved services with number porting service.

Hear what our customers say about us

“We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels. I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.”

Shaun Lee
SMRT Corporation

“Nautilus implemented the setup successfully. Their soft-phone solution and overseas roaming capabilities are the main reasons we chose Nautilus as our Technology partner. They are experts in Asterisk Technology, and we continue to be impressed with the way Nautilus continues to focus on Research and Development (R&D) to bring the next generation of telephony solution into the market.”

Robert Fernandes
Certis Cisco

“With Nautilus Network Solutions, we are able to connect priority calls coming from local and international patients easily. Nautilus also provides seamless connectivity for our multiple locations. Utilizing the next generation of cloud telephony and SIP technology, we so much more ahead of the curve as compared to our competitors. They have far exceeded our expectations.”

Amjad Ali
Nuffield Dental Group

“We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels. I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.”

Shaun Lee
SMRT Corporation

Administrative Features of Nautilus Talk Basic

Outgoing Call Reports

Keep track of the number of outgoing calls for each extension by users or by day.

Real Time Dashboard

View important metrics from various queues via your own contact-center grade dashboard.

Incoming by Users

View individual users’ call metrics like call answered, not answered, and average handling time. You can also find links to specific call recordings each user has made.

Distribution Report

This report provides an exhaustive look at your business’ call distribution. It can provide your performance of individual queues, distribution by month, week, day, even until by the hour.

Queue Performance Report

This report is dedicated to giving supervisors an in-depth look at their different queues’ performances.

Real time extension status

Get an overview of who's online and who's not with real time extension status.

Nautilus Talk on Zendesk features

Optimized ticket management

Every (incoming or outgoing) call made on Nautilus Talk automatically triggers a ticket on Zendesk. Said ticket also connects to prior interactions if there are any.

Contact Book on Zendesk

With all interactions recorded on Zendesk, this allows users to create profiles for their customers. This is then pulled up the next time they call back, acting as a built-in caller ID.

Better Case Management and Collaboration

Users can invite external stakeholders to help out on a ticket (even during a live call).

Call Recording on a ticket post-call

A call recording is automatically linked to the ticket that’s created after every call. Agents can use said recording while on the Zendesk platform.

Click to dial

The Nautilus Talk integration works so well that agents can simply click on the number associated with the ticket to trigger a new call.

Interaction History

Every single interaction a customer makes, regardless of the channel, are recorded on their interaction history tab. This allows agents to trace a customer’s journey from the very beginning, thereby creating a clearer picture.

Knowledge base

Articles and product guides written within Zendesk are connected so well that whenever a customer opens one, it is referenced on their interaction history. This lets agents know how to better approach a case and to offer timely suggestions.

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Industry use cases

Omnichannel Solution for Today’s CS Superstars

Our Nautilus Talk combines all channels and allows you to build customer interactions that are not just immersive, but also quite memorable.

See all industries

Finance

Immersive communications for today’s Fintech roleplayers.

Retail

Powerful software that lets you get to know your customers better.

Logistics

Powerful cloud phone systems that connect companies who are doing the heavy lifting