Nautilus
Contact Center Software built for today's Fintech leaders
Build better relationships on a platform that allows you to host secure conversations with clients, partners, and everyone that matters.
Check our solutions
Fintech, banking, and insurance companies trust Nautilus with their communication needs. Whether you’re a startup or an established player in your field, seamless customer experiences should always be top of mind. Our Nautilus Talk (a premier web calling experience built into Zendesk) lets you achieve that and more.
Trust us to keep your data safe.
We know fully well how much your data matters to you. That’s why Nautilus utilizes AWS servers located in Singapore to ensure data locality and improved data security.
Leave the setup to us.
Tell us what you need and we’ll get you started in no time. Our solutions are easy to implement, and are managed for you. Need anything changed? Let our experts take care of that.
Keep track of your progress and call compliance metrics.
Every call made on Nautilus is automatically tracked and recorded. Download calls from our Reporting Portal for call compliance, investigation, and dispute purposes.
Individual Call recording
Maintain adherence and pinpoint coaching possibilities through the review of custom-recorded calls. In Nautilus, every call is automatically recorded and securely stored at no cost for a 90-day duration
Set performance benchmarks by identifying high performers
Get detailed agent performance reports for a comprehensive view of individual agent performance, track key metrics and improve customer service quality.
Robust monitoring and reporting to track SLA
Optimise queue management strategies with comprehensive queue reports and agent reports to allocate the best performers in the right team.
Data Security is always top of mind
Nautilus holds and maintains the following certifications to ensure that our solutions are cloud-safe and cloud ready.
Features our clients in Fintech love
Nautilus Talk
Interactive Voice Response (IVR) and Call Routing
Make sure clients find the right solutions from the right teams.
Analytics and downloadable call recordings
Track every call that comes into your system. Utilize call recordings to ensure compliance, for call disputes, and to find avenues of improvement.
Zendesk Integration
Our Nautilus Talk is a premier phone experience embedded on the Zendesk platform. Get to know important details about clients to always be a step ahead of the competition.
Enterprise-level Reporting Portal
Generate valuable metrics regarding your call distribution, service level agreement (SLA), and call volume (among others) to get a better picture of your business performance.
Agent Performance Report
Become better at managing your team by employing data-driven initiatives. Our Reporting Portal offers managers a clearer look at individual performance of every team member.
Call Journey Report
Offer better and more timely assistance when you see the entire journey a call has been on. Our call journey report traces where a call came in, how it was answered, and the last interaction.
Testimonials
“We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels. I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.”
Shaun Lee
“Nautilus implemented the setup successfully. Their soft-phone solution and overseas roaming capabilities are the main reasons we chose Nautilus as our Technology partner. They are experts in Asterisk Technology, and we continue to be impressed with the way Nautilus continues to focus on Research and Development (R&D) to bring the next generation of telephony solution into the market.”
Robert Fernandes
“With Nautilus Network Solutions, we are able to connect priority calls coming from local and international patients easily. Nautilus also provides seamless connectivity for our multiple locations. Utilizing the next generation of cloud telephony and SIP technology, we so much more ahead of the curve as compared to our competitors. They have far exceeded our expectations.”
Amjad Ali
“We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels. I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.”
Shaun Lee
Industry use cases
Contact Center Solution that benefits everyone
Nautilus is the most flexible cloud phone system for the modern companies of today. Expand your customer service operations while getting to know your business inside out using our Nautilus Reporting Portal.
See all industries
Government
Cloud Phone systems optimized for the offices that run our city.
Real Estate
Accelerate your lead generation and close deals faster with our innovative call center platform.
BPO
Grow your contact center the right way with our Contact Center Solution.
