Nautilus
Grow your contact center the right way
Build longer lasting connections. Get comprehensive customer insights and get to know your business better. The Nautilus Contact Center Solution is designed to help you deliver the best customer journeys!
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Built for the modern contact center
Offer elevated customer experiences
Nautilus makes running a cloud-based contact center easy by providing you an all-in-one solution with all the features you’ve come to expect. A web-based phone solution? Check. Call routing? IVR? Double check. Analytics? Check!
Get to know your business inside and out
Grow your contact center the right way by making informed decisions; The Nautilus Reporting Portal lets you do this by giving you the key metrics you need in one easy place.
Encourage productivity and accountability in your business
Our contact center solution comes with customizable, real-time dashboards that offer glanceable data. Need quick information on your call center performance? The status of your agents? All the supervisory tools you need, all in one place.
Maintain business momentum and keep your existing customers
Grow your business but keep the important things, including your existing phone number. Your current hardware might work too! Let us know what you need and our team of experts are happy to help you with your cloud transition.
Enterprise-ready Contact Center Features
Web Phone
Let your agents make and receive calls anywhere in the world. All they need is a stable internet connection!
Queue Performance Report
Get reports on your individual queues’ performances. Generate metrics that nclude total calls, total answered calls, and total abandoned calls to name a few.
Call Queueing
Allow callers to stay on hold while they wait for an available agent to become available to help out.
Toll Free Numbers
Create toll-free numbers for your Singapore lines
Interactive Voice Response (IVR)
Create deflection and allow for self-service options by building an IVR system to match your business needs.
IVR Breakout
Choose which message to play when a caller is waiting on hold for a predetermined amount of time
Business Hours
Set whenever your contact center is open and ready to take calls.
International Numbers
Allow your team members to use local numbers even if they’re located continents away.
Skill-based Routing
Maximize individual team members’ skills by routing calls directly to them. Set them as Support, Billing, or Sales.
Wallboard
Lower your missed call rate by ensuring all inbound calls ring loud and clear in the workspace.
Break Codes
Choose your status that reflects on your company dashboard.
Agent Performance Reports
Find avenues for improvement in your individual agents by viewing their metrics from our Nautilus Reporting Portal.
Supervisory Features:
Call Barging
Supervisors can listen and barge into live calls regardless of their agents’ location.
Call Monitoring
Help agents become better at their call performance by listening in on live calls.
Call Whispering
Speak to your agents without the customer knowing by whispering to them while on a live call.
Hear what our customers say about us
“We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels. I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.”
Shaun Lee
“Nautilus implemented the setup successfully. Their soft-phone solution and overseas roaming capabilities are the main reasons we chose Nautilus as our Technology partner. They are experts in Asterisk Technology, and we continue to be impressed with the way Nautilus continues to focus on Research and Development (R&D) to bring the next generation of telephony solution into the market.”
Robert Fernandes
“With Nautilus Network Solutions, we are able to connect priority calls coming from local and international patients easily. Nautilus also provides seamless connectivity for our multiple locations. Utilizing the next generation of cloud telephony and SIP technology, we so much more ahead of the curve as compared to our competitors. They have far exceeded our expectations.”
Amjad Ali
“We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels. I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.”
Shaun Lee
