Nautilus
A Complete Omnichannel Experience
Welcome to Nautilus Talk. A premiere calling experience built into your favorite customer experience. Easily collaborate with team members in creating immersive customer experiences with our Zendesk integration. Need to know more?
Integrate your embedded on Zendesk faster
Instantly sync all relevant information regarding your clients (including call recordings, instances, past ticket requests) to get a better understanding of their needs, their purchase behaviours, and opportunities for betterment.
Allow for Faster Resolution - one ticket at a time
With Nautilus Talk being built into Zendesk, every call is instantly linked to a customer–existing or otherwise. This pulls up all prior interactions to provide agents better insights into a customer's journey and how they can improve it.
Get an Enterprise-ready Reporting Portal
Grow your contact center the right way. Leverage data from our Nautilus Reporting Portal to determine key metrics like call distribution, call volume, and missed call rates. Keep better track of your business by choosing a platform that lets you.
Build Immersive Customer Experiences
Maximize use of all your channels by keeping them in one place. Nautilus Talk works with Zendesk to compile interactions with customers–be it chat, call, or email–to build immersive experiences every single time.
Get to know your customers better
Nautilus Talk builds upon new and existing information to build extensive customer profiles. Tickets and call instances are saved to allow users access to valuable insights, and allow for a better understanding.
Retrieve custom Call Recordings
Every call that comes into the system triggers a new ticket. This provides you with important call details including a custom download link for the call recording.
Zendesk features
Optimized ticket management
Every (incoming or outgoing) call made on Nautilus Talk automatically triggers a ticket on Zendesk. Said ticket also connects to prior interactions if there are any.
Contact Book on Zendesk
With all interactions recorded on Zendesk, this allows users to create profiles for their customers. This is then pulled up the next time they call back, acting as a built-in caller ID.
Better Case Management and Collaboration
Users can invite external stakeholders to help out on a ticket (even during a live call).
Call Recording on a ticket post-call
A call recording is automatically linked to the ticket that’s created after every call. Agents can use said recording while on the Zendesk platform.
Click to dial
The Nautilus Talk integration works so well that agents can simply click on the number associated with the ticket to trigger a new call.
Interaction History
Every single interaction a customer makes, regardless of the channel, are recorded on their interaction history tab. This allows agents to trace a customer’s journey from the very beginning, thereby creating a clearer picture.
Knowledge base
Articles and product guides written within Zendesk are connected so well that whenever a customer opens one, it is referenced on their interaction history. This lets agents know how to better approach a case and to offer timely suggestions.
Customizable Views
Views offer agents and admin alike a better way to handle customer tickets. Organise them as which ones haven’t been assisted, which ones need a follow-up, and which ones need a triage.
Hear what our customers say about us
“We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels. I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.”
Shaun Lee
“Nautilus implemented the setup successfully. Their soft-phone solution and overseas roaming capabilities are the main reasons we chose Nautilus as our Technology partner. They are experts in Asterisk Technology, and we continue to be impressed with the way Nautilus continues to focus on Research and Development (R&D) to bring the next generation of telephony solution into the market.”
Robert Fernandes
“With Nautilus Network Solutions, we are able to connect priority calls coming from local and international patients easily. Nautilus also provides seamless connectivity for our multiple locations. Utilizing the next generation of cloud telephony and SIP technology, we so much more ahead of the curve as compared to our competitors. They have far exceeded our expectations.”
Amjad Ali
“We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels. I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.”
Shaun Lee
Transformative Insights and Strategic Breakdowns - The Ultimate Call Report
Talk basic reporting portal
Reports Features
Every Nautilus plan comes with a Reporting Portal designed to match their needs. Important call metrics can be downloaded from here.
Real Time Extension Status
Keep track of your team’s performance and by viewing their status in real time.
Real Time Dashboard
View important metrics from various queues via your own contact-center grade dashboard.
Incoming by Users
View individual users’ call metrics like call answered, not answered, and average handling time. You can also find links to specific call recordings each user has made.
Distribution Report
This report provides an exhaustive look at your business’ call distribution. It can provide your performance of individual queues, distribution by month, week, day, even until by the hour.
Queue Performance Report
This report is dedicated to giving supervisors an in-depth look at their different queues’ performances.
Best Use Cases
Our Nautilus Talk works best in the following industries
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