Cutting-edge contact centers features to help you get ahead

Transform your contact center into a strategic asset, and drive growth with these Enterprise ready features

Trusted by brands of all shapes and sizes
Web Phone

Let your agents make and receive calls anywhere in the world. All they need is a stable internet connection!

Warm transfer

Let agents speak to each other before handing off a call. This ensures that all relevant information is relayed.

Call Queueing

Allow callers to stay on hold while they wait for an available agent to become available to help out.

24/7 Support

With round-the-clock support, we're here to assist you whenever you need it, because your convenience and satisfaction are our top priorities.

Interactive Voice Response (IVR)

Create deflection and allow for self-service options by building an IVR system to match your business needs.

IVR Breakout

Choose which message to play when a caller is waiting on hold for a predetermined amount of time.

Business Hours

Set whenever your contact center is open and ready to take calls.

Competitive IDD rates

Get competitive IDD rates and stay connected with the world without breaking the bank.

Ring on Speakers

Lower your missed call rate by ensuring all inbound calls ring loud and clear in the workspace.

Skill-based Routing

Maximize individual team members’ skills by routing calls directly to them. Set them as Support, Billing, or Sales.

Real-time Wallboard

Get to know what your team members are doing by viewing their statuses in real time. View how many calls are waiting, how many are abandoned, and other important call performance metrics.

Agent Reports

Find avenues for improvement in your individual agents by viewing their metrics from our Nautilus Reporting Portal.

Break Codes

Choose your status that reflects on your company dashboard.

Callback reports

View missed calls, assign callback tasks to agents, and track callback status with Callback reports.

Supervisory Features

Empower supervisors to guide and assist agents in real time with supervisory call features, ensuring consistent service quality and enhancing employee performance.

Testimonials

“We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels. I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.”

Shaun Lee
SMRT Corporation

“Nautilus implemented the setup successfully. Their soft-phone solution and overseas roaming capabilities are the main reasons we chose Nautilus as our Technology partner. They are experts in Asterisk Technology, and we continue to be impressed with the way Nautilus continues to focus on Research and Development (R&D) to bring the next generation of telephony solution into the market.”

Robert Fernandes
Certis Cisco

“With Nautilus Network Solutions, we are able to connect priority calls coming from local and international patients easily. Nautilus also provides seamless connectivity for our multiple locations. Utilizing the next generation of cloud telephony and SIP technology, we so much more ahead of the curve as compared to our competitors. They have far exceeded our expectations.”

Amjad Ali
Nuffield Dental Group

“We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels. I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.”

Shaun Lee
SMRT Corporation

Industry use cases

Contact Center Solution that benefits everyone

Nautilus is the most flexible cloud phone system for the modern companies of today. Expand your customer service operations while getting to know your business inside out using our Nautilus Reporting Portal.

See all industries

Government

Cloud Phone systems optimized for the offices that run our city.

Real Estate

Accelerate your lead generation and close deals faster with our innovative call center platform.

BPO

Grow your contact center the right way with our Contact Center Solution.